The same customer calls multiple times in a week? No more back-and-forth to requalify each call one by one.

• Automatic suggestion: as soon as you change the status of a call, diago detects other recent calls from this same number that are still "To process" or "Awaiting customer".

• One click to align everything: select the relevant conversations and apply the same status in a single action.

• Nothing is set in stone: you remain in control to uncheck conversations that are not about the same subject, and you have a few seconds to cancel if needed.

Try it on your next processed call: the window opens automatically when other conversations from the same number are involved.

For now, the bulk action only works on status changes.