We redesigned your conversation detail page to give you more context and speed.

• Vehicle & Customer Sheet: Find the model, mileage, and call history clearly displayed on the left.

• Unified History: Instantly identify your customer’s journey. The full call history for this number now appears directly on the left.

• AI Summary: Find an automatic summary of the conversation at the top of the page.

• Interactive Audio: Need to listen back to a detail? Click on any sentence in the transcript to sync the audio instantly to that exact moment.

Open a conversation to discover your new interface!

You now receive an email notification as soon as a request is assigned to you personally (or to your team).

A new “Activity” tab is now available in your conversations.

See the full history of actions to know who changed the assignment or status, and when. Other types of events will be added to this log soon.

You can now manually take back control of a conversation!

• Reassign a request to another teammate or a team in one click.

• Change the status (e.g. "Handled by the team") to keep your cases up to date.

Accessible from the conversation list or the detailed view of a conversation.

You don't see the option? Contact us via the Help Center to enable it.

We're making it easier for you to share field feedback! You can now report a problem (transcription error, wrong redirection, etc.) directly from the call or message thread.

How does it work?

1. Open a conversation.

2. Click on the new "Report a problem" button.

3. Select the type of problem. Our tech team instantly receives the alert for analysis.

Faster for you, more efficient for us!

You can now filter your dashboard data by a specific period.

Click on the date selector at the top of the dashboard, choose a range (for example from the 1st to the 14th of the month) then confirm.

You can then choose the level of detail for the display: by hour, by day, by week, or by month.

Perfect for analyzing your calls and appointments over a targeted period (busy day, week, month, etc.).